指定した場所の1ブロック手前で後1分の状態でドライバーJeremyは5分停車した後でキャンセルしてきた。
「ドライバーは乗車をキャンセルしました最初からやり直して下さい」と日本語で表示が出た。
仕方なく次のタクシーを探したのが下記の画面
真ん中に緑地帯のある道路は電車の走っていた道路
このUberタクシーに乗っでバスターミナルに行った。
次の運転手は直前のキャンセルの話をしたら、この辺りで地図の指定地が時折は1ブロック間違って表示すると言っていた、直前でキャンセルした運転手はそれを知らなかったのか、いずれにせよ私の画面と運転手の画面は同じはずなのにキャンセルした運転手のスマホには私の現在地を別の場所で表示していたようだ。これは事実ならUberのアプリのエラーかバグだ。
ドライバーがキャンセルして私にキャンセル料を課金したのでクレームを言った、更に私がキャンセルしたように理解した時は私にキャンセル料請求するのに、ドライバーが別の場所で待ってキャンセルしたと判った時は私にキャンセル料は支払わないのか理由を言えと言ったら5ドル払ってくれた
この以下のメールのやり取りは下から上に、時間の流れは上の方が新しい。
最後のメールの後、2月17日に5ドルの払い戻しがクレジットカードにあった。
私からのメッセージは「私の返事」と頭につけた、Uberからのメッセージ内の小生の名前は編集した、また相手のメッセージには当初から変な全角文字が挿入されてる。
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NO RESPONSE NEEDED
My ride pass didn't apply to this trip
Thursday, February 8, 2018 at 9:11:09 PM (UTC) ｷ uberX
Thanks for reaching out, T.
It looks like we have adjusted the fare to reflect the estimated fare.
You窶冤l see this amount refunded to your original payment method within 3-5 business days. You'll also receive an updated receipt by email.
We appreciate your patience.
Please let us know, if we can help with anything else.
Sent by Dabbu on Tuesday, February 27, 2018 at 3:25:50 AM
Continue this conversation by replying to this email or going to help in your Uber app.
PREVIOUS MESSAGES
Driver waited 5 minutes but not pick up point then cancelled why you charged me this is unfair. you have to compansate me, I called uber taxi but half of opotunity cancelled by driver then everytime uber charged me as my fault. everytime I have to order again and everytime expensive than first order when you charged me as cancellation fee Uber explain compensate driver but when driver cancelled no compensate to passenger. This time you have to compensate me. unfair is uber policy ? make un happy passenger is purpose of Uber ?
Sent by T O. on Tuesday, February 27, 2018 at 2:38:42 AM
Hi T,
We understand this experience was less than ideal.
Cancellation fees are automatically added when a trip is cancelled more than 5 minutes after your driver accepts it. This is to ensure fairness to driver partners as it means they won窶冲 be kept waiting - after all, they take the time to get to your pickup point and to get your where you need to go quickly and safely.
If you do need to cancel a trip in future, in order to avoid a cancellation fee, please be sure do so within 5 minutes of requesting a ride.
Hopefully that helps.
「私の返事」
Sent by Krishna on Tuesday, February 20, 2018 at 8:19:19 AM
Hey no name ? you are horse no name ? ok you refund 5$. when you get cancel as my fault charged me to compensate to taxi, but taxi cancelled ride why no compensation to me. This is unfair.
Sent by T O. on Tuesday, February 20, 2018 at 8:15:01 AM
Hi T,
We understand it can be frustrating when a pick-up experience doesn't go as expected.
We窶况e reviewed this trip and your account, and can confirm that the cancellation fee was applied in error. I have also confirmed that you received Uber credit for this cancellation fee.
To make this right, we窶况e removed the credit from your profile and fully refunded the fee to your original payment method. You should see this in your account within 3-5 business days.
Thank you.
「私の返事」
Sent by AshishS on Saturday, February 17, 2018 at 8:01:55 AM
You have to confirm history trace beginneng of order taxi till driver cancelled ride on uber application program. It is poor job if you did not confirm before you charge to me, or your aplication program can not handle history poor program ? anyway you have to pay me return and driver have to pay cancel ride also pay price diffrence , total $13-pay right now not next trip URL below can not find page which you informed. you have to write your personal name. many fault in your message , you have to respond all my order.. T
Sent by T O. on Saturday, February 17, 2018 at 7:59:11 AM
Thanks for letting us know, T.
We reviewed this trip and added a credit to your account in the amount of the cancellation fee. This credit will apply automatically to your next trip.
If a ride is cancelled according to our cancellation policy, you may be charged a cancellation fee. You can read more about cancellation fees at <https://email.uber.com/wf/click?upn=ITf-2BUi9bO5sUhPgUfzyAxr5SPwV7P96E6OsAITH9UOC3u8sagk2RAnmzcDwA4u-2Fsn5-2B-2BUwzeIKbG7vRYax-2BuFA2EW51v4Qat2kJ9gv016JI-3D_rLe58xRDW4WGbWuiJvkQGgvxtUVh5wXEtXlnvKSFwPGa52iXB-2B23hmT5d43vodO7ydbfqMxP1mW3YNyVMvhGDBfXMjsLFt8jmyYxl9r7HHIJRTMiuxSr8eQDjnueB0kCz1P7BWKKrepZ57UC6J7rXKMwMDCyUKejtR-2F-2BcKhnqoPOp7jPUPO3dXllRTowQkRhAGqUFkA7JnbCaSC3S5wb-2Fum-2BenIs6N-2FMyhnqxA0TKLmJdOsuaNtB94wRlPSz8QaKBaDzo9IWC9la-2FxbpAnK5CSxLVPeOTlJ0YKuY54SQ8OMwkWozHjc5EP17E-2Bs6-2BJXd1pNVDGkFbkqVVdWTkT0-2FeJtmLdvCrQbHBlCg-2BcBT2Q-2BfhDsu5nsbgqHAWFNiQBvlffhe4XEnVFKFOHAzWhTEIphSFUS0Ru9FprSJRzt41Y8qccjtVwDnd1-2Bue6KdKuj10N1ymSYJQfzMvWuFUQvlp4Ld8m-2FqnSXfRXRX0PzEkgR-2BpvnB197OFYSg4DUj0HaBVEGOGso4GaYHl4EKGAnV5gWaAkBbSt9Wk38MnkI-2FCUs-3D>help.uber.com.
Thank you.
「私の返事」
Sent by AshishS on Friday, February 16, 2018 at 8:07:49 AM
Hey Did you read and understand my message ? . Very difficult to understand your message for me but it is simpe. As I text you that I did not cancel anything but driver canceled my ride, then I have to pay cancelattion fee?. I set up present position as pick up point and comfirmed right address hostel officer when I order car, In 5minutes Uber application indicate "wait one munute" car is one block before pick up point on map but cancelled, Is this right attitude of Uber ? Driver have to pay compensate my wait and pay price diffrence next car. will you reply someone who able to understand english not you. I hate argue un understandable un known person. Everybody have to write personal name when reply, person no name mean no responsibility. T
Sent by T O. on Friday, February 16, 2018 at 8:00:34 AM
Hi T,
We're sorry to hear that your pickup took longer than expected. We know this can be frustrating when you're ready to ride.
I can see that you were charged $5 for this cancelled trip, which is the correct amount in this instance. This fee compensates your driver for the time Jeremy spent traveling to your pickup location.
Since the cancellation fee was applied in accordance with our standards, we are unable to provide a credit for this fee. You can read our full cancellation standards <https://email.uber.com/wf/click?upn=ITf-2BUi9bO5sUhPgUfzyAxmhmdZv8ScrsnLEp8-2BmsufJua9H8-2B7jVjIQ2C0HHQoDpjkhpdqmNsoL0-2FawuLWGil7fTeaNWBkvJ6zl3iN5dgec-3D_rLe58xRDW4WGbWuiJvkQGgvxtUVh5wXEtXlnvKSFwPGa52iXB-2B23hmT5d43vodO7ydbfqMxP1mW3YNyVMvhGDBfXMjsLFt8jmyYxl9r7HHIJRTMiuxSr8eQDjnueB0kCz1P7BWKKrepZ57UC6J7rXKMwMDCyUKejtR-2F-2BcKhnqoPOp7jPUPO3dXllRTowQkRhAGqUFkA7JnbCaSC3S5wb-2Fum-2BenIs6N-2FMyhnqxA0TKLmJdOsuaNtB94wRlPSz8QaKBaDzo9IWC9la-2FxbpAnK5CSxLVPeOTlJ0YKuY54SQ8OMwkWozHjc5EP17E-2Bs6-2BJXd1pNVDGkFbkqVVdWTkT0-2FeO2ithHc92rzrcs-2BBNbqhjmYo-2F18Jg8R71FhTPWaTHCmLW-2FWwREAP9JEK-2BB8RFVRfbIurRlqN8WoCgJB-2F8eMc0u1TQCUNLdsV6qpzcAQDmoADuoWiRsVG5KWVWwVVpshGdrLJ0LUvlTNXm7CN2FDg7u2n0RFP8Gy-2BBRW9MIFBJq9862R6X29g5pk4XQroWcvqUPNnoWbk6hd-2BaWyHvS-2F2Qs-3D>here.
Thank you.
You can dispute your cancellation fee directly in the Uber app! Just tap 窶路elp,窶� select your cancelled trip, and go to 窶榔roblem with cancellation fee.窶�
Sent by Abhinav T. on Wednesday, February 14, 2018 at 6:11:07 PM
How Many Rides Did You Purchase?: no car arrived and canceled by driver
Share Additional Details: when I order taxi it was $6- and car arrive 5minutes indicated but no show and waited 10minues. then suddenly driver canceled ride and informed me retry again, I did not cancel. Driver have to pay cancellation fee to me, next order show price $9- so you have to pay me price difference $3 too. so uber have to pay total $8- to me. Driver canceled but you ask cancellation fee to passenger ? You don't feel this is crazy situation ?
Sent by T O. on Wednesday, February 14, 2018 at 3:07:08 AM
Uber Technologies Inc.
1455 Market Street San Francisco, CA 94103
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